Quick Support

DataDevice’ Quick Support tool allows our service desk to provide remote assistance using TeamViewer software to establish a remote connection to your desktop.

To Receive Assistance from our Quick Support

Step 1- Download the below datadevice QuickSupport Tool for windows:

tool-icon

Windows QuickSupport Tool

Step 2- Run Quick Support

Save the downloaded file to your desktop and Run the TeamViewerQS icon to start the software. Remote control is only possible when this application is running.

Note: Windows users may get a warning from your antivirus software when launching QuickSupport. You can safely ignore this message.

You will see a window with a Source Code and Your Name. The Source Code is specific to your computer.



Step 3- Click on "Join Session" to grant control to DataDevice technician to resolve the issue.

Step 4- Quit Support.

Close the QuickSupport application to terminate the remote control session. You can keep the software on your computer for future assistance, or delete it and download it again if it is ever required in the future.